Shipping Policy

Last Updated: October 2026

Welcome to Reoiouenmo. This Shipping Policy outlines our procedures for order preparation, shipment arrangements, delivery tracking, and transportation-related matters. The policy applies to purchases made through our Kitchen Haven, Serene Living, and Fresh Rituals collections.

1. Order Preparation and Processing
Each order undergoes preparation, product inspection, and appropriate packaging before being handed over to the designated shipping carrier. Our standard processing period is approximately 1 to 3 business days. Orders placed on weekends or public holidays are generally processed beginning on the next business day. Processing times may vary when additional verification or fulfillment arrangements are required.

2. Shipping Charges and Estimated Delivery Times
A standard shipping fee of $5.99 USD applies to each order shipped worldwide. Following carrier collection, international shipments typically require approximately 10 to 20 business days to arrive. Actual delivery times depend on the destination, local delivery arrangements, customs procedures, and the operating conditions of the relevant transportation networks. The stated delivery period is an estimate and does not constitute a guaranteed arrival date.

3. Customs Clearance and Unexpected Shipping Delays
Some shipments may experience delays resulting from circumstances beyond our reasonable control. These may include customs inspections, increased carrier volumes, adverse weather conditions, transportation disruptions, and other events affecting international or local logistics operations. Such circumstances may extend the expected delivery period, and we appreciate your patience while the shipment continues through the delivery network.

4. Tracking Details and Shipment Updates
Once your order has been handed over to the shipping carrier, we will send the available tracking information to the email address provided during checkout. You may use the tracking reference through the designated carrier's website or a compatible parcel-tracking service. Please allow approximately 24 to 72 hours after dispatch for tracking details and initial shipment scans to appear in the tracking system.

5. Multiple Shipments for a Single Order
Orders containing multiple products may be fulfilled through separate parcels when items are stocked at different fulfillment locations or require different shipping arrangements. When an order is divided into multiple shipments, the relevant tracking details will be provided separately as they become available. Individual parcels may arrive on different dates.

6. Order Amendments and Address Changes
If you need to correct your shipping address or request a change to an ordered product, please contact us within 12 hours of completing your purchase. Send your request to support@reoiouenmo.com with the email subject "Urgent: Order Amendment". Include your Order ID, the email address associated with your purchase, and a clear explanation of the requested modification.

We will make reasonable efforts to accommodate eligible changes before fulfillment begins. However, we cannot guarantee that an amendment will be possible once an order has entered processing, been packed, or been transferred to the shipping carrier.

7. Unsuccessful Delivery and Unclaimed Parcels
If a carrier cannot complete delivery, it may issue a notification explaining the available options, such as arranging another delivery attempt or collecting the parcel from a designated collection point. Customers should follow the carrier's instructions and retrieve their parcels within the applicable holding period.

Reoiouenmo cannot guarantee successful delivery when an incorrect or incomplete address has been provided or when a recipient fails to collect a parcel. Where a shipment is returned, abandoned, or otherwise undeliverable for these reasons, any available remedy will be assessed in accordance with our applicable policies and mandatory consumer protection requirements.

8. Tracking Inactivity and Delivery Investigations

• Shipment Still in Transit: If tracking records show carrier activity within the previous 7 calendar days, the parcel will generally be treated as moving through the shipping network unless other information indicates a delivery problem.
• Requesting a Shipping Investigation: If tracking information has not shown a new scan or movement for more than 7 consecutive days, please email support@reoiouenmo.com with your Order ID and relevant shipment details. Our customer support team will review the available information and, where appropriate, contact the shipping carrier to request an investigation.

9. Lost Shipments and Delivery Confirmation

• Carrier-Confirmed Loss: If the shipping carrier investigates the shipment and confirms that the parcel was lost before reaching its destination, Reoiouenmo will arrange a replacement shipment without an additional product or shipping charge, subject to product availability and applicable legal requirements.
• Shipments Marked as Delivered: When the carrier's tracking system records a shipment as delivered, the delivery status will be reviewed using the available carrier information. If you cannot locate a parcel marked as delivered, please contact our support team so that the circumstances can be assessed. A delivery scan does not automatically exclude remedies required by applicable law, and any request for a refund or replacement will be handled in accordance with our policies and applicable legal obligations.

10. Fulfillment Locations and International Shipping Partners
Depending on inventory availability, product sourcing, and the destination address, orders may be prepared and dispatched from fulfillment facilities in North America, Europe, Australia, or other locations operated by our selected manufacturing, warehousing, and logistics partners. The dispatch location may differ between products and orders.

11. General Shipping Terms

• All processing and delivery periods displayed or communicated by Reoiouenmo are estimates unless a specific delivery commitment is expressly confirmed.
• Unless checkout expressly states otherwise, customs duties, import tariffs, value-added taxes, and other destination-specific charges imposed by local authorities are the responsibility of the purchaser.
• Customers must provide complete and accurate delivery details at checkout and promptly notify us of any necessary corrections.
• Responsibility for loss or damage during transportation and the transfer of risk will be determined in accordance with the applicable sales terms and mandatory laws. A carrier's delivery confirmation may be relevant evidence of delivery but does not override any rights that consumers have under applicable law.

Shipping Customer Support
For assistance with order processing, shipping arrangements, tracking updates, delivery delays, or questions about this policy, please contact our customer support team at support@reoiouenmo.com. To help us identify your purchase and investigate the matter efficiently, please include your Order ID and the email address used when placing the order. Please do not send full payment card details or other unnecessary sensitive information.