Privacy Notice

Effective Date: October 2026

Reoiouenmo, operated by Gaslink Hongkong Limited, values the privacy of its customers and takes reasonable measures to safeguard personal information. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our online store, browse our products, or place an order across our Kitchen Haven, Serene Living, and Fresh Rituals collections.

1. Information We Collect
To maintain our website and support customer transactions, we may collect or process the following types of information:

  • Information You Provide: When placing an order, creating an account, or contacting our team, you may provide details such as your name, billing address, delivery address, email address, and telephone number.
  • Payment Information: Payments are handled by third-party payment providers using security measures appropriate to their services. Reoiouenmo does not intentionally retain complete payment card numbers or card verification codes on its own servers.
  • Device and Browsing Information: Cookies and similar technologies may collect technical data, including your IP address, browser type, operating system, device details, and interactions with pages or products on our website.

2. How We Use Your Information
Personal information may be used for legitimate operational and commercial purposes, including:

  • Order Processing and Delivery: Confirming purchases, arranging payment and fulfillment, coordinating shipping, and providing order or delivery updates.
  • Website Development: Understanding how visitors use our store so we can improve website performance, product offerings, navigation, and the overall shopping experience.
  • Customer Service and Marketing: Responding to inquiries, sending purchase-related notifications, and delivering promotional messages where permitted by law and, when required, with your consent.
  • Fraud Prevention and Site Protection: Detecting suspicious transactions, investigating potential misuse, and helping protect our customers, website, and business operations.

3. Information Security

  • Secure Data Transmission: Our website may use SSL/TLS encryption and comparable safeguards to help protect information transmitted between your browser and our services.
  • Limited Internal Access: Personal information is made available only to personnel or authorized parties who need it for legitimate business activities and are subject to appropriate confidentiality requirements.
  • Payment Protection: Payment transactions are processed by external providers that maintain security controls appropriate to their services and applicable payment-card industry standards.

4. Third-Party Services, Advertising and Analytics
Reoiouenmo does not sell or rent personal information to third parties in exchange for monetary payment. We may share relevant information with service providers when necessary to operate the store, process payments, fulfill orders, provide customer support, analyze website activity, or measure advertising performance.

We may use analytics and advertising technologies to evaluate our website and improve the relevance of marketing activities. The handling of information by these providers is governed by their own privacy policies and practices:

  • AppLovin (Axon): May support advertising delivery, campaign measurement, and attribution services (AppLovin Privacy Policy).
  • Meta Platforms: May provide social media features, advertising services, and marketing measurement (Meta Privacy Policy).
  • Google Services: May support analytics, traffic measurement, search-related functions, and website performance assessment (Google Privacy Policy).

5. Cookies and Related Technologies
Our website may use essential, functional, analytics, and advertising cookies or similar technologies to support activities such as:

  • Remembering items added to your shopping cart as you browse household products and move through checkout.
  • Evaluating site traffic and general performance through Shopify and other analytics tools.
  • Helping provide product suggestions, advertising measurement, and marketing services, which may include AppLovin technologies.

You can manage certain cookies through your browser settings or any privacy controls made available on our website. Disabling some cookies may affect shopping cart functions, checkout, or other features of the store.

6. Children's Privacy
Reoiouenmo is designed for adult shoppers and does not knowingly seek to collect personal information from children under 13. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to review and delete it where required by applicable law.

7. CalOPPA Disclosures
Where applicable, our website addresses relevant California Online Privacy Protection Act (CalOPPA) requirements as follows:

  • Visitors may browse our store without registering an account, although certain purchasing functions may require information at checkout.
  • A link to this Privacy Policy is intended to be accessible through the website footer.
  • Our handling of browser Do Not Track (DNT) signals depends on the technologies and services used on the website; we do not represent that every third-party service responds to these signals.

8. Privacy Rights for EEA Residents
If you reside in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) and other applicable laws may give you rights concerning your personal data. Depending on the circumstances, these rights may include requesting access, correction, deletion, restriction of processing, or data portability, as well as objecting to certain processing activities. You may submit a request to support@reoiouenmo.com. We may need to verify your identity before responding.

9. California Privacy Rights
Eligible California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain sales or sharing activities as defined by law. Although Reoiouenmo does not exchange personal information for monetary payment, certain disclosures to advertising or analytics partners may constitute a sale or sharing under applicable California law. Where required, eligible individuals may exercise applicable opt-out rights by contacting us at support@reoiouenmo.com.

10. Security Incident Notifications
If we identify a security incident affecting personal information, we will take reasonable steps to investigate, contain, and address the issue. We will notify affected individuals and relevant authorities when required by applicable law and within the timeframes prescribed by those requirements. The method of notification may include email or a notice published on our website, where appropriate.

11. Marketing Email Practices
Reoiouenmo aims to follow applicable requirements governing commercial email, including relevant CAN-SPAM provisions. Our practices may include:

  • Using sender information and subject lines that accurately reflect the communication.
  • Providing a clear way to unsubscribe from promotional emails.
  • Processing valid unsubscribe requests within the period required by applicable law.

12. Business Details and Privacy Contact
For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related matters, you can contact us using the details below:

  • Store Name: Reoiouenmo
  • Legal Operating Entity: Gaslink Hongkong Limited
  • Business Address: Rm 03, 24/F, Ho King Comm Ctr, 2-16 Fayuen St, Mong Kok, Hong Kong
  • Customer Support Email: support@reoiouenmo.com
  • Customer Phone: +1 (478) 500-3396